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Online Travel & Protocol Management: PG Course |
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Course Co-ordinator: Coordinator. He is the Director of HRODC Postgraduate Training Institute, A Postgraduate-Only Institution. He has the following Qualifications and Affiliations: Doctor of Philosophy {(PhD) {University College London (UCL) - University of London)}; MEd Management (University of Bath); Postgraduate (Advanced) Diploma Science Teacher Ed. (University of Bristol); Postgraduate Certificate in Information Systems (University of West London, formerly Thames Valley University); Diploma in Doctoral Research Supervision, (University of Wolverhampton); Teaching Certificate; Fellow of the Institute of Management Specialists; Human Resources Specialist, of the Institute of Management Specialists; Member of the Asian Academy of Management (MAAM); Member of the International Society of Gesture Studies (MISGS); Member of the Standing Council for Organisational Symbolism (MSCOS); Member of ResearchGate; Executive Member of Academy of Management (AOM). There, his contribution incorporates the judging of competitions, review of journal articles, and guiding the development of conference papers. He also contributes to the Disciplines of: Human Resources; Organization and Management Theory; Organization Development and Change; Research Methods; Conflict Management; Organizational Behavior; Management Consulting; Gender & Diversity in Organizations; and Critical Management Studies. Professor Dr. Crawford has been an Academic in the following UK Universities: University of London (Royal Holloway), as Research Tutor; University of Greenwich (Business School), as Senior Lecturer (Associate Professor), in Organisational Behaviour and Human Resource Management; University of Wolverhampton, (Wolverhampton Business School), as Senior Lecturer (Associate Professor), in Organisational Behaviour and Human Resource Management; London Southbank University (Business School), as Lecturer and Unit Leader. His responsibilities in these roles included: Doctoral Research Supervisor; Admissions Tutor; Postgraduate and Undergraduate Dissertation Supervisor; Programme Leader; Personal Tutor.
This Course is Designed For: International Negotiators; International Conflict Managers; United Nations Officials; National Tourist Officers; Tourism Promoters; Tourism Development Officers; Tourism Ministry Officials; Hotel and Tourism Consultants; National Government Ministers with Tourism in their Portfolio; Local Tourism Development Officers; National Economists; Lecturers of International Affairs; Lecturers of Tourism; Tourism Consultants; Conflict Resolution Consultants; War Officers; Mediation Officers; Protocol officers, including those covering public relations and/or travel arrangements; Those involved in international activities; Those working in multi- or supra-national organisations; All others with a desire to understand protocol, travel and international relations.
Delegates will be treated to a Selection of HRODC Postgraduate Training Institute’s Complimentary Products, which include: HRODC Postgraduate Training Institute’s Leather Conference Folder; HRODC Postgraduate Training Institute’s Leather Conference Ring Binder/ Writing Pad; HRODC Postgraduate Training Institute’s Key Ring/ Chain; HRODC Postgraduate Training Institute’s Leather Conference (Computer – Phone) Bag – Black or Brown; HRODC Postgraduate Training Institute’s 8GB USB Flash Memory Drive, with Course/ Programme Material; HRODC Postgraduate Training Institute’s Metal Pen; HRODC Postgraduate Training Institute’s Polo Shirt.
Course Objectives
By the conclusion of the specified learning and development activities, delegates will be able to: Determine the formalities and rules applicable for visa arrangements and processing; Identify the different ways of visa processing, arrangements and the common requirements observed in various countries; Be familiarised with the procedures involved in passport processing; Make proper coordination with hotels for visa processing; Identify the requirements for arranging business travel; Get acquainted with the immigration regulations and requirements to ensure convenient travel; Develop a heightened understanding about the nature of strategic public relations; Learn the tactical skills required for working in strategic public relations Make smart and practical hotel and airline reservation; Conduct an exceptional recovery planning and protocol; Handle exhibition planning and participation; Develop strategies in planning, organising and managing as part of their protocol duties; Make special arrangements and planning for vehicular convoys; Employ strategies to encourage enthusiastic participation and contribution in the meetings Appreciate the importance of resonation during meetings; Distinguish the difference between groupthink and team think; Know the different personality types and their corresponding influences; Define group dynamics; Understand the concept of forming, storming, norming, performing and disbandment; Ascertain the prevailing relationship with embassies and ministries; Demonstrate their ability to establish good working relations with embassies;; Specify the skills necessary for public relations; Exhibit a heightened understanding of the concept of general protocol management; Enumerate the duties and responsibilities of the different airport personnel and officers; Determine the various corporate social responsibilities of their organisation and devise other responsibilities as may be applicable; Suggest ways for effective implementation and maintenance of corporate identity; Formulate corporate strategies pertinent to the operation of their organisation; Devise efficient tactics to implement strategies using the tactical management principles; Formulate solutions to different organisational problems through systems thinking; Understand the underlying concept of equifinality; Achieve understanding about international airline ticketing and flight schedules to avoid flight inconveniences; Perform online public relation duties as demanded by the modern life; Make internal and online communications pursuant to a public relation duty; Know the rules on international freight arrangements for personal belongings; Draft an outstanding contingency plan for their organisation; Develop strategies in handling crisis which may attack the organisation; Manage the risk to their business or organisation using the principles of continuity management and disaster recovery; Understand the concept of continuity management in the public sector; Define Communication; Enumerate the barriers to effective communication and propose some ways to overcome these barriers; Develop verbal and written communication skills for excellent presentation.
Course Contents, Concepts and Issues
Part 1: Visa and Immigration Formalities Conceptualising ‘Visa’; Types of Visa: Transit Visa; Airside Transit Visa; Private Visa; Tourist Visa; Visa for Medical Reasons; Business Visa; Working Holiday Visa; Student Visa; Temporary Worker Visa; Journalist Visa; Residence Visa; Spousal Visa or Partner Visa; Marriage Visa; Pensioner Visa; Diplomatic Visa; Courtesy Visa; On-Arrival Visa; Electronic Visa. Visa Entry Types: Single-entry; Double-entry; Multiple-entry. Visa Application; Visa Processing; Visa Refusal; Visa Extensions; Visa Exemption Agreements; Single Visa for Entry in Multiple Countries (Common Visa): The Schengen Visa; Central American Single Visa. Passport-Free Travel;
Part 2: UK Visa Categories and Their Requirements Leave to Enter or Remain in the UK; UK Family Visitor Visa; UK General Visitor Visa; UK Child Visitor Visa; UK Business Visitor Visa; UK Sports Visitor Visa; UK Entertainer Visitor Visa; UK Prospective Entrepreneur Visa; UK Private Medical Treatment Visitor Visa; UK Approved Destination Status (ADS) Visa; UK Permitted Paid Engagements Visitor Visa.
Part 3: Booking Arrangements Hotel Reservation On-line Telephone Guidelines in Hotel Reservation Airline Reservation Direct Airline Reservation Reservation through a Travel Agent Internet Travel Website Changing Flight Reservation Cancelling Flight Reservation Electronic Ticket (E-Ticket) Benefits of an E-Ticket Disadvantages of an E-Ticket Getting the Best Airfare Prices Corporate Hotel Booking Arrangement
Part 4: Nature of Strategic Public Relations Defining Public Relations Key Public Relations Tools Additional Public Relation Activities Market Monitoring Crisis Management Trends in Public Relations Objectives of Public Relations Public Relations vs. Marketing vs. Advertising Advantages of Public Relations Disadvantages of Public Relations
Part 5: Events Planning and Protocol Diplomatic Relations; Vienna Convention on Diplomatic Relations; Defining Protocol; Essentials of Protocol; Order of Precedence; Qualities of an effective Protocol Officer; Duties of Protocol Officers; Aspects of Diplomatic Protocol, for Events Planning: Ceremony; Etiquette; Titles and forms of addresses; Introduction using the various titles, degrees, ranks, and ratings; Correspondence; Good Manners; Wardrobe; Dinning. Special Arrangements and Planning for Vehicular Convoys.
Part 6: Meeting Management Creating an Effective Agenda; Steps for Productive and Effective Meeting; Participating and Contributing in Meetings; Resonation; Groupthink vs. Teamthink; Reducing Time Spent on Meeting; Meeting Menaces: The Waffler; The Turf Warrior; The Assassin; The Dominator; The Interrupter.
Part 7: Personality and Team Dynamics Personality Types and Their Influences; Personality Typologies: Depicting Rule-Related Personality Types; Group: A Definition; Teams; Autonomous Teams; Team Dynamics; Types of Group; Command Team; Committee; Task Force; Board; Group Formation; Group Formation Stages: Forming; Storming; Norming; Performing; Disbandment. Dysfunctional Behaviour; Team Building and Maintenance Roles.
Part 8: Relationship Management Relation with Ministries; Embassy Relations; Media Relations; Skills for effective Public Relations; General Protocol Management; Airport Personnel Relations.
Part 9: Professional Travel Agency Management (1) Airline Ticket Class; Infant Ticketing Policy; Flight Schedule; Flight Arrangement for Personal Belongings; Defining Travel Agency; Origin of Travel Agency; Concepts; Operations of Travel Agency; Types of Agencies; Travel Agency Commissions; International Air Transport Association (IATA) Membership; Consolidators; Poor Booking Practices.
Part 10: Professional Travel Agency Management (2) Online Booking Opportunity or Threat? Functions of Travel Agency; Land Issues Planning: Accessibility; Space and Infrastructure; Parking; Amenity Value. Legal Requirements: Land Use Zoning; Licensing and Registration; Other legal Requirements; Policy. Business Issues: Travel Agency Business Structure; Managing Travel Agency Business; Promotion; Marketing; 7 C’s of Travel Services Marketing: Competence; Confidence; Credibility; Consistency; Customisation; Care; Clout.
Part 11: Professional Travel Agency Management (3) Financial Issues associated with Travel Agency Management: Sources of Finance; Business Plan; Financial Record Keeping; Budgeting; Tariff Structures. Package and Group Tours; Package Tour: Factors Influencing Package Tour Cost; Components of Package Tour; Group Tour: Steps in Planning a Group Tour. Sales, Processes and Customer Retention: Sales Process; Customer Retention.
Part 12 – Risk Management: An Introduction General Definition’ Perceptual and Calculation’ Risk Management Issues’ Risk Assessment and Manifestation Reality’ Crawford’s Risk Analysis and base 10: Probability vs. Risk Magnitude’ Crisis Management: Contingency Planning; Continuity Management and Disaster Recovery; Business Recovery Management.
Part 13: Salient Communication Issues Defining Communication; Barriers to Effective Communication; Cross Cultural Communication; Importance of Cross-Cultural Communication; Understanding Culture; Characteristics of Culture; Kinesics; Kinesiology; Effective Cross-Cultural Communication; How to Avoid Cross Cultural Problems; Guidelines for Effective Cross-Cultural Communication; Types of Presentation; Formats of Presentation; Characteristics of an effective Presentation; Presentation Skills.
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