Online Advanced Language and English Communication Skills Course,
Leading to Diploma – Postgraduate - in Advanced Language and English
Communication Skills, Triple Credit (90 Credit-Hours), Accumulating
to a Postgraduate Certificate, with 90 additional Credit-Hours.
Contents of Advanced Language and English Communication Skills
Course include Advanced Language, English Communication,
Communication Skills, English Grammar, Silent Vowels, Common Nouns,
Proper Nouns, Noun in a position, Countable Noun, Relative Pronouns,
Personal Pronoun, Business Proposals, Minutes of Meetings, Letters
of Application. Termination of Employment, Progress Reports, Data
Reports, Recommendation Reports, Business Report Format, Guidelines
for Report Writing, Determining the Purpose of the Report,
Understanding the Audience Needs, Brainstorming about the Topic,
Researching the Topic, Arranging the Major Points, Writing the Rough
Draft, Revising the Rough Draft, Reviewing the Appearance of Rough
Draft, Preparing the Final Copy, Presenting the Report.
Course Coordinator:
The
Course Coordinator is Prof. Dr. R. B. Crawford, Director of HRODC
Postgraduate Training Institute, A Postgraduate-Only Institution. He
has the following Qualifications and Affiliations:
Doctor of Philosophy {(PhD) {University College London (UCL) -
University of London)};
MEd Management (University of Bath);
Postgraduate (Advanced) Diploma Science Teacher Ed. (University of
Bristol);
Postgraduate Certificate in Information Systems (University of West
London, formerly Thames Valley University);
Diploma in Doctoral Research Supervision, (University of
Wolverhampton);
Teaching Certificate;
Fellow of the Institute of Management Specialists;
Human Resources Specialist, of the Institute of Management
Specialists;
Member of the Asian Academy of Management (MAAM);
Member of the International Society of Gesture Studies (MISGS);
Member of the Standing Council for Organisational Symbolism (MSCOS);
Member of ResearchGate;
Executive Member of Academy of Management (AOM). There, his
contribution incorporates the judging of competitions, review of
journal articles, and guiding the development of conference papers.
He also contributes to the Disciplines of:
Human Resources;
Organization and Management Theory;
Organization Development and Change;
Research Methods;
Conflict Management;
Organizational Behavior;
Management Consulting;
Gender & Diversity in Organizations; and
Critical Management Studies.
Professor Dr. Crawford has been an Academic in the following UK
Universities:
University of London
(Royal Holloway), as Research Tutor;
University of Greenwich (Business School), as Senior Lecturer
(Associate Professor), in Organisational Behaviour and Human
Resource Management;
University of
Wolverhampton, (Wolverhampton Business School), as Senior Lecturer
(Associate Professor), in Organisational Behaviour and Human
Resource Management;
London Southbank University (Business School), as Lecturer and Unit
Leader.
His responsibilities in these roles included:
Doctoral Research
Supervisor;
Admissions Tutor;
Postgraduate and
Undergraduate Dissertation Supervisor;
Programme Leader;
Personal Tutor
For Whom This Course is Designed
This Course is Designed For:
Executives;
Directors;
Department Heads;
Managers;
Supervisors;
Reception Administrators;
Secretaries;
English Professors;
Front Line Staffs;
Confident writers, who need to be able to express their ideas
even more clearly and effectively, to an advanced standard in
English;
Anyone whose job requires proficiency in the English
communication.
Online (Video-Enhanced) Duration and Cost
Online Duration:
30 Days – 3 Hours Per Day
Online Cost:
£10,050.00 Per Delegate
Video-Enhanced Online Delegates will be treated to a Selection of
our Complimentary Products, which include:
Our Branded Leather Conference Folder;
Our Branded Leather Conference Ring Binder/ Writing Pad;
Our Branded Key Ring/ Chain;
Our Branded Leather Conference (Computer – Phone) Bag – Black or Brown;
Our Branded 8-16 GB USB Flash Memory Drive,
with Course Material;
Our Branded Metal Pen;
Our Branded Polo Shirt.;
Our Branded Carrier Bag.
Advanced Language and English Communication Skills Course,
Leading to Diploma – Postgraduate – in Advanced Language and English
Communication Skills, Triple-Credit and 90 Credit-Hours,
Accumulating to a Postgraduate Certificate, with 90 Additional
Credit-Hours, or a Postgraduate Diploma, with 270 Additional
Credit-Hours
Course Objectives
By
the conclusion of the specified learning and development activities,
delegates will be able to:
Accurately record the
minutes of a meeting, previously recorded on video;
Appropriately use
specific verbs in their present tenses in at least three sentences
that they construct;
Choose the two
sentences, from a set of pre-constructed ones, which contain
gerunds, pointing these out correctly;
Classify the
different parts of speech, using them effectively in sentence
construction;
Construct at least
three sentences, using a present perfect tense;
Construct at least
two sentences that demonstrate the situations wherein a verb takes
the place of a noun, thereby becoming a noun – in that context;
Construct at least
two sentences with common nouns, accurately pointing them out;
Construct at least
two sentences with proper nouns, identifying them accurately;
Construct at least
two sentences, using collective nouns;
Construct at least
two sentences, with exclamation, correctly pointing them out;
Construct at least
two sentences, with noun clauses, accurately pointing them out;
Construct simple
sentences that are grammatically correct;
Convincingly
demonstrate their enhanced ability to produce instruments of
meetings and personal documentation by providing at least one
written examples of each of the following: Notice and Agenda;
Minutes of Meetings; Letter of Job Application; Testimonial;
Favourable Reference; Unfavourable Reference; Interview Invitation
Letter; Offers of Appointment; Letter of Termination of Employment.
Correctly identify at
least two conjunctions in given complex sentences;
Demonstrate advanced
knowledge and skills in their application of the English grammar;
Demonstrate an
effective presentation of business documents and business
correspondence;
Demonstrate in a
sentence or statement the proper use of will/would, shall/should,
can/could, may/might and must;
Demonstrate the
correct usage of punctuation or external marks as a writing
mechanic;
Demonstrate their
ability to accurately record the minutes of a meeting, which has
been convened for training purpose, in this course;
Demonstrate their
ability to read passages, with emphasis on pronunciation of vowels,
syllables, and intonations;
Demonstrate their
knowledge of the distinction between ‘countables’ and ‘uncountables’,
by identifying at least two of each in pre-pared sentences;
Demonstrate their
understanding of the different parts of speech, such as relative
pronoun, reciprocal pronoun, personal pronoun; indefinite pronoun,
demonstrative pronoun, reflexive pronoun, interrogative pronoun, by
picking at least two of each from pre-prepared passages;
Distinguish between
vowels and consonants, identifying at least two of each type of
word, in the written sentences provided;
Display a good
understanding in writing business reports and proposals;
Distinguish between
adjectives and adverbs, using each correctly in at least two
sentences;
Distinguish between
common and proper nouns;
Effectively develop
coordination of compound sentences by using clauses and
conjunctions;
Effectually apply the
writing strategies for a persuasive proposal;
Extract the Greek
Root of at least two words, as used in given sentences, from a list
of words such as: dysfunctional; dyslexic; hydration; dehydrate;
microbe; microscope; monologue; monotonous; photograph; phosphorous;
Identify at least
five adjectival clauses from pre-prepared passages;
Identify at least
three singular nouns from reconstructed sentences;
Identify at least
three verbs in their past-perfect tense, in pre-constructed
sentences;
Identify at least two
‘nouns-in-a-position’ in pre-formulated sentences;
Identify at least two
different types of pronouns, as are used in pre-constructed
sentences;
Identify the
importance and functions of business documents;
Identify the silent
vowels in at least three specific words that they have been given;
Demonstrate their
understanding of the different types of verbs such as Regular Verbs,
Irregular Verbs, Transitive verbs, Intransitive Verbs, Auxiliary
Verbs, by identifying at least one of each from pre-prepared
passages and using them in at least two sentences that they
construct;
Label or categorise
forms of messages – neutral, positive, negative or persuasive.
Manage an active
communication with would-be users and clients, whether face to face
or telephone conversation;
Name at least four
distinct parts of speech, providing an example of each;
Name at least two
types of nouns;
Provide at least two
examples of adjectives in pre-prepared sentences;
Reconstruct at least
three simple sentences into complex sentences;
Reform at least three
simple sentences into complex sentences;
Tell the Latin Root
of at least two words, as used in given sentences, from a list of
words such as: ambiguous; ambidextrous; fortitude; fortress;
projection; rejection; material; maternity, indicating their
meanings;
Transform at least
four singular nouns, in predesigned sentences, into plural nouns;
Use at least four
different parts of speech in sentences, specifying the different
ones that have been used;
Utilise basic
patterns, form, function and roles of simple and complex sentences;
Utilise the role of
the E-mail in creating electronic rapport;
Distinguish between
main clauses and subordinate clauses, by deconstructing at least two
pre-designed sentences;
Use pre-constructed
sentences and passages to demonstrate their knowledge of at least
one occurrence of each of the following clauses: Types of clauses:
Defining Clauses; Non-Defining Clauses; Noun Clauses; Adjectival
Clauses; and Adverbial Clauses;
Take practical
measures to illustrate their mastery of each of the following report
elements, through the production process and outcome of a stipulated
report, which incorporate the following aspects: Writing of the
Business Reports: Report Starting Point; Periodic Reports; Progress
Reports; Data Reports; Recommendation Reports. Effective Business
Report Format; Determining the Purpose of the Report; Understanding
of the Audience Needs; Brainstorming about the Topic; Researching
the Topic; Arranging the Major Points; Writing the Rough Draft;
Revising the Rough Draft; Reviewing the Appearance of Rough Draft;
Preparing the Final Copy; Presenting the Report.
Initiate the
construction of sentences that demonstrate their correct use of each
of the following: Will/Would;Shall/Should; Can/Could; May/Might;
Must;
Formulate at least
two sentences that illustrate their correct use of reported speech;
Customise e-mail draft, as appropriate, for different situations;
Effectively undertake tutor-designed exercises, which demonstrate
their understanding of, and capability for the following: Working
with E-Mail; The Good, the Bad and the Ugly of E-Mail; The Weakest
Link in E-Mails; Making Effective Use of E-mails; Improving Customer
Care with E-Mail; Creating Electronic Rapport; E-Mail @ Work;
Netiquette.
Draw out and
illustrate within the contexts of video case studies and simulation
exercises, respectively, behaviours that are conducive to effective
customer and client care, with specific relation to the following:
Effective Customer Service; Encourageable Customer Service Culture;
Effective Customer Interaction; Managing Challenging Client Care
Situations; Effective Face-to-Face Communication; Maintaining
Productive Conversation; Positive Telephone Conversation;
Award-winning Outgoing Calls; Receptivity to Incoming Calls.
Through
self-initiated sentence construction illustrate their enhanced
understanding of the correct usage of at least two occurrences of
each of the following punctuation marks: Punctuation; The Period;
The Question Mark; The Exclamation Point; The Comma. The Semicolon;
The Colon; The Dash; The Hyphen; Quotation Marks; Parentheses; The
Apostrophe.
Course Contents, Concepts and Issues
Part 1: Grammar and the Different Parts of Speech (1)
An Overview of
English Grammar;
The Silent Vowel;
Word Formation:
Root, Base and Affix;
Simple, Complex and
Compound Words.
Speech Organisation;
Nouns:
Singular and Plural
Nouns;
Common Nouns;
Proper Nouns;
‘Noun in a position;
Countable Noun;
Uncountable Noun.
Noun Phrase:
Parts of a Noun
Phrase;
Modifiers of the Noun
Head.
Part 2: Grammar and the Different Parts of Speech (2)
Pronouns;
Types of Pronouns:
Relative Pronoun;
Reciprocal Pronoun;
Personal Pronoun;
Indefinite Pronoun;
Demonstrative
Pronoun;
Reflexive
Pronoun;
Interrogative
Pronoun.
Verbs:
Regular Verbs;
Irregular Verbs;
Transitive;
Intransitive Verbs;
Auxiliary Verbs.
Verb Phrase:
Structure of the Verb
Phrase;
Finite and Infinite
Verb Phrases;
Modifiers of the
Verb.
Part 3: Grammar and the Different Parts of Speech (3)
Preposition and
Phrasal Verbs;
Adjectives:
Simple Adjectives;
Comparative
Adjectives;
Superlative
Adjectives.
Adverbs:
Adverb of Manner;
Adverb of Place;
Adverb of Frequency;
Adverb of Time.
Adverbials;
Prepositions;
Exclamations or
Interjections;
Conjunction;
Gerunds;
The Superlatives.
Part 4: Grammar and the Different Parts of Speech (4)
Using Tense
appropriately:
Present Tense;
Past Tense;
Simple Present Tense;
Present Perfect
Tense;
Pluperfect or Past
Perfect Tense;
Future tense.
Fundamentals of
Reported Speech;
Subjects and Objects:
Relating number of
verb to number of subject or object.
Clauses:
Main clauses;
Subsidiary clauses.
Types of clauses:
Defining Clauses;
Non-Defining Clauses;
Noun Clauses;
Adjectival Clauses;
Adverbial Clauses.
The Uses of
Will/Would;
The Uses of
Shall/Should;
The Uses of
Can/Could;
The Uses of
May/Might;
The Uses of Must.
Part 5: Sounds
Phonetic Script;
Lips;
Lips of the Tongue;
Blade;
Front and Back of the Tongue;
Vowels;
Soft Palate;
Vocal Chords;
Consonants;
Syllables;
Diphthongs;
Length;
Stress and Tone;
Intonations:
Raising Intonation;
Falling Intonation.
Part 6: Simple/Complex Sentence Patterns
Sentences:
Clausal Sentence;
Compound Sentences.
Subject and
Predicate;
Form and Function;
Basic Patterns;
Semantic Roles.
Subordinate and
Superordinate Clauses;
Subordinate Clause
and Matrix Clause;
Structure of a
Subordinate Clause;
Functions of a
Subordinate Clause;
Adjectival Clauses;
Appositive Clauses;
Adverbial Clauses;
Analysis of Complex
Sentences.
Part 7: Coordination and Writing Mechanics
Compound Sentences
and Coordinate Clauses;
Meaning Related to
Coordinating Conjunctions;
Coordination of the
Constituents of a Sentence.
External Marks and
the Comma:
Punctuation;
The Period;
The Question Mark;
The Exclamation
Point;
The Comma.
Other Internal Marks:
The Semicolon;
The Colon;
The Dash;
The Hyphen;
Quotation Marks;
Parentheses;
The Apostrophe.
Part 8: Presentation of Business Documents
Abbreviations,
Capitalisation, and Number Expression:
Abbreviation;
Capitalisation;
Abbreviation.
Parts of a Business Letter;
Business Letter Formats;
Styles in Business Correspondence;
Open Punctuation;
Memos;
Fax Messages.
Part 9: Structuring Your Communication and Writing to Clients
4-Point Plan:
Introduction, Jumping-Off Point;
Details, Including Facts, Figures, Evidence;
Conclusion, Incorporating Response, Suggestions, Expectations,
Recommendations or Action;
Closure, Ending.
Language and Tone:
The Weakest Link in
Your Business Writing;
Ten Steps to Good
Business Writing.
Neutral or Positive
Messages;
Negative Messages;
Persuasive Messages.
Part 10: Communicating with Clients and Customers
Customer Service:
Importance of
Customer Service;
Customer Service
Culture;
Customer Interaction;
Managing Challenging
Situations.
Face-to-Face
Communication:
Communication and
Your Voice;
Parts of a
Conversation.
Telephone
Conversation:
Effective Telephone
Communication;
Outgoing Calls;
Incoming Calls.
Part 11: Emails
The Explosive Growth of E-Mail;
Seven Deadly Sins of Working with E-Mail;
The Good, the Bad and the Ugly of E-Mail;
The Weakest Link in Your E-Mails;
How Can You Make E-Mail Work For You?
Customer Care and E-Mail;
Creating Electronic Rapport;
E-Mail @ Work;
Netiquette.
Part 12: Business Reports and Proposals
Writing the Business
Reports:
Starting Point;
Types of Business
Reports:
Periodic Reports;
Progress Reports;
Data Reports;
Recommendation
Reports.
Business Report
Format;
Guidelines for Report
Writing:
Determining the
Purpose of the Report;
Understanding the
Audience Needs;
Brainstorming about
the Topic;
Researching the
Topic;
Arranging the Major
Points;
Writing the Rough
Draft;
Revising the Rough
Draft;
Reviewing the
Appearance of Rough Draft;
Preparing the Final
Copy;
Presenting the
Report.
Part 13: Writing and Organising Business Reports and Proposals
Writing Business
Proposals:
Starting Point;
Organising Persuasive
Proposal:
Using Logical Order;
Using Psychological
Order;
Solid Evidence.
Writing Strategies
for Proposal:
Determining the
Requirements for the Proposal;
Determining the
Audience;
Creating an Outline;
Revising the
Proposal;
Polishing the
Proposal.
Part 14: Meetings and Personnel Documentation
Notice and Agenda;
Minutes of Meetings;
Types of Minutes;
Letters of Application;
Testimonials;
Favourable References;
Unfavourable References;
Interview Letters;
Offers of Appointment;
Termination of Employment;
Sundry Personnel Matters.